Our refurbishment process at ITRefurb
Our 5-step refurbishment process — from corporate return to your desk
Every machine on our shelves goes through the same rigorous 5-step refurbishment process before it earns the itrefurb badge.
Step by step
Every unit passes through these stages
The same five-stage flow runs for every machine on our shelves — laptop, desktop, server, or monitor. Anything failing at any stage is repaired or recycled before it gets to you.
- Step 01
Sourcing
We pick up stock from corporate lease returns, IT asset disposal projects, and verified resellers. No mystery machines.
- Step 02
Intake & grading
Each unit is logged, visually graded (A/B/C), and tagged with its specifications. Cosmetic and functional defects are recorded.
- Step 03
Hardware testing
Full burn-in test: CPU, RAM, storage, battery, ports, screen, keyboard, touchpad. Anything failing is repaired or replaced.
- Step 04
Software & data wipe
Secure data wipe (NIST 800-88 style), then a clean OS install where applicable. Bundled software is removed.
- Step 05
List & ship
Photographed, listed with full specs, and only put on the shelf once everything passes. You get exactly what you see.
The four guarantees
What every listing gets for free
Built into the price — not added at checkout.
Sourced-not-liquidated
Every unit comes from corporate lease returns, IT asset-disposal projects, or verified resellers — never from unbranded batches. We can trace every machine's history and document every step of its journey.
Burnt-in, not just booted
Every machine gets a full hardware stress test — CPU, RAM, storage, battery, ports, screen, keyboard, touchpad. Failing parts are repaired or replaced before the unit reaches the shelf.
NIST 800-88 data wipe
Every storage device is wiped to NIST 800-88 standards before a clean OS install. You get a machine with your OS, not a stranger's browser history.
Sold as-is, fully documented
All units are sold as-is with no warranty. Every listing ships with the cosmetic grade certificate and the 5-step QC summary — so you know exactly what you're getting before you commit.
Every unit is graded and condition-checked before listing — see the cosmetic grade on each product page.
Process questions
About testing, wipe, and support
01How long does the whole process take for one unit?
Most desktops and monitors clear the full 5-step process in 24-48 hours from intake. Laptops with battery, keyboard or screen repair sit closer to 3-5 days. We don't promise a fixed SLA — the goal is to surface what we measured rather than guess.
02What paperwork comes with my unit?
Every unit ships with a cosmetic grade (A / B / C) so you know the condition before the box arrives. We don't share per-unit test data publicly — if your procurement team needs additional paperwork for compliance reasons, message us on WhatsApp and we'll let you know what's possible.
03What happens if my unit has an issue shortly after delivery?
Message us on WhatsApp with the order reference. All units are sold as-is, but we'll always help troubleshoot remotely, share diagnostic advice, and source replacement parts at cost when they're available. We're here for the long life of the machine, not just the invoice.
04Can I skip the data wipe?
No. Every storage device is wiped before listing — even if you ask us to. This protects future buyers and removes any liability from your side. If you'd rather bring your own storage, we sell 'no-OS' configurations; just message us.
05Why no auction-lot or mystery-grade stock?
Because we can't trace what we can't source. Every unit on our shelves goes through the full 5-step process above, and every failure at any step is logged. We sometimes refuse specific batches even when the price is good.
06Is the test process audited or certified?
Our internal process is documented and reproducible, but it isn't formally ISO-audited. If your procurement team needs additional compliance paperwork, message us on WhatsApp and we'll let you know what's possible.
Next step
Ready to order?
Browse the catalog or message us with a bulk / custom requirement — both routes reach the same team.
- 5-step QC
- Pan-India shipping
- Cosmetic grade certificate